Support
At GEAR4EVER, we are dedicated to providing exceptional customer support to ensure your satisfaction. Our support page is a comprehensive resource where you can find assistance, report issues, and get answers to your questions. Here's a summary of what you can expect from our support page:
1. Report Damages: If your item arrives damaged or defective, visit our "Report Damages" section to initiate the process of resolving the issue. We are committed to ensuring that you receive a replacement or refund promptly.
2. Report Item Not Received: In the event that you did not receive your ordered item within the expected delivery timeframe, please visit our "Report Item Not Received" section. We will investigate the issue and take appropriate actions to address it.
3. Customer Service: If you have general inquiries, concerns, or need assistance with any aspect of your shopping experience, our "Customer Service" section is where you can contact us directly. We value your feedback and are here to provide timely and helpful responses.
4. Return Policy: Our support page also provides detailed information about our return policy. You can review the terms and conditions for returns, including the criteria for eligible returns, return shipping, and more.
5. Shipping Policy: For information about our shipping process, delivery times, and shipping costs, you can visit our "Shipping Policy" section. We aim to provide transparency regarding our shipping practices to ensure you have a clear understanding of how your orders are handled.
6. Privacy Policy: To understand how we collect, use, and protect your personal information, you can refer to our "Privacy Policy." We take your privacy seriously and have outlined our data handling practices to safeguard your information.
Our support page is designed to assist you throughout your shopping journey with GEAR4EVER. Whether you need help with a damaged item, have questions about your order, or simply want to get in touch with our customer service team, you can find the information and resources you need on our support page.
Your satisfaction is our top priority, and we are committed to providing the best possible support to make your experience with GEAR4EVER as seamless and enjoyable as possible. Thank you for choosing us for your shopping needs, and we look forward to assisting you through our support page.
Needing some help?
Our team of experts will definitely assist with your support need! Please select an option below to begin support.
support options
Report Lost or Missing Package
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Report damaged package
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Request Return
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General Questions
Start HereCommon Shipping Issues
If your item hasn't been delivered or arrives damaged, please contact our support team immediately via email at support@gear4ever.com.
We will initiate an investigation with the courier on your behalf. In the unfortunate event that the item cannot be located, you may be eligible to receive insurance compensation awarded by the courier, up to $100 USD, unless additional insurance was purchased by you.
If your item is returned to the sender for any reason, you, as the buyer, are responsible for the following:
Reshipping Fees: You agree to cover the shipping costs for the item to be reshipped.
Restocking Fees: If you choose not to pay for reshipment, you agree to a 50% restocking fee.
For international orders, please note the following:
Customs Interception: If your package is intercepted by customs, it is your responsibility to liaise with customs authorities to resolve the issue.
Duties & Fees: You are solely responsible for any duties, import taxes, and additional fees imposed by the courier or customs, in accordance with your government's laws and regulations. These costs were not included in the price paid to GEAR4EVER.
Approved Returns: If you need to return an item, you are responsible for the return shipping costs. The item must be in excellent condition with no damages to the original packaging.
If you have any further questions or concerns regarding shipping issues, please don't hesitate to reach out to our customer support team.