Return Policy
At Better Savings Group, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we accept returns within 30 days of delivery under the following conditions:
Eligibility for Returns: To initiate a return, please ensure that the following conditions are met:
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Protective Seal: The item must have its original protective seal intact. We cannot accept returns for items with broken or tampered seals, as we are unable to resell them.
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Damage: The item should not be damaged by the customer. Please handle the product with care, as damage caused by the customer may affect your eligibility for a return.
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Unused: The item must not have been used or altered in any way. It should be in the same condition as when it was delivered to you.
Reporting Issues: If your item was damaged during shipment, is defective, or if you are unsatisfied with the product for any reason, please contact our customer support team immediately. We are here to assist you and address any concerns you may have.
How to Initiate a Return: To initiate a return, please follow these steps:
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Contact our customer support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
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Once you receive the RMA number, securely package the item in its original packaging, if possible, and include all original accessories and documentation.
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Clearly mark the RMA number on the outside of the package.
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Ship the item to the address provided by our customer support team.
Refund Process: Upon receiving your returned item and verifying that it meets the return eligibility criteria, we will process your refund or replacement as per your preference. Refunds will be issued to the original payment method.
Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as a defective or incorrect item sent. In such cases, we will provide instructions for return shipping.
We appreciate your understanding and cooperation in adhering to our return policy. Our aim is to ensure that you have a positive shopping experience with us, and we are here to assist you throughout the return process.
If you have any questions or need assistance with a return, please do not hesitate to contact our customer support team.
Email: support@gear4ever.com